Преимущество опыта сотрудников: как выиграть

PRZEDMIOTEM OFERTY JEST KOD DOSTĘPOWY DO KSIĄŻKI ELEKTRONICZNEJ (EBOOK)

KSIĄŻKA JEST DOSTĘPNA NA ZEWNĘTRZNEJ PLATFORMIE. KSIĄŻKA NIE JEST W POSTACI PLIKU.

Research Shows Organizations That Focus on Employee Experience Far Outperform Those That Don't

Recently a new type of organization has emerged, one that focuses on employee experiences as a way to drive innovation, increase customer satisfaction, find and hire the best people, make work more engaging, and improve overall performance.The Employee Experience Advantageis the first book of its kind to tackle this emerging topic that is becoming the #1 priority for business leaders around the world. Although everyone talks about employee experience nobody has really been able to explain concretely what it is and how to go about designing for it...until now.

How can organizations truly create a place where employees want to show up to work versus need to show up to work? For decades the business world has focused on measuring employee engagement meanwhile global engagement scores remain at an all time low despite all the surveys and institutes that been springing up tackle this problem. Clearly something is not working. Employee engagement has become the short-term adrenaline shot that organizations turn to when they need to increase their engagement scores. Instead, we have to focus on designing employee experiences which is the long term organizational design that leads to engaged employees. This is the only long-term solution. Organizations have been stuck focusing on the cause instead of the effect. The cause is employee experience; the effect is an engaged workforce.

Backed by an extensive research project that looked at over 150 studies and articles, featured extensive interviews with over 150 executives, and analyzed over 250 global organizations, this book clearly breaks down the three environments that make up every single employee experience at every organization around the world and how to design for them. These are the cultural, technological, and physical environments. This book explores the attributes that organizations need to focus on in each one of these environments to create COOL spaces, ACE technology, and a CELEBRATED culture. Featuring exclusive case studies, unique frameworks, and never before seen research,The Employee Experience Advantageguides readers on a journey of creating a place where people actually want to show up to work.

Readers will learn:

• The trends shaping employee experience

• How to evaluate their own employee experience using the Employee Experience Score

• What the world's leading organizations are doing around employee experience

• How to design for technology, culture, and physical spaces

• The role people analytics place in employee experience

• Frameworks for how to actually create employee experiences

• The role of the gig economy

• The future of employee experience

• Nine types of organizations that focus on employee experience

• And much more!

There is no question that engaged employees perform better, aspire higher, and achieve more, but you can't create employee engagement without designing employee experiences first. It's time to rethink your strategy and implement a real-world framework that focuses on how to create an organization where people want to show up to work.The Employee Experience Advantageshows you how to do just that.

• Autorzy: Jacob Morgan Marshall Goldsmith
• Wydawnictwo: Wiley Professional Development (P&T)
• Data wydania: 2017
• Wydanie: 1
• Liczba stron:
• Forma publikacji: ePub (online)
• Język publikacji: angielski
• ISBN: 9781119321637

BRAK MOŻLIWOŚCI POBRANIA PLIKU. Drukowanie: OGRANICZENIE DO 10 stron. Kopiowanie: OGRANICZENIE DO 2 stron.

• Cover
• Title Page
• Copyright
• Dedication
• Foreword
• Acknowledgments
• We All Care about Experience (Introduction)
• Note
• PART I: The Evolution of Employee Experience
• Chapter 1: Defining Employee Experience
• Utility
• Productivity
• Engagement
• Employee Experience
• Chapter 2: Research on Employee Experience
• A Note about the Research Sponsors
• Chapter 3: Employee Experience Drivers
• Poor Success with Engagement
• The War for Talent
• Technology
• Alternative Work Arrangements and the Gig Economy
• People Analytics
• Transparency
• Notes
• PART II: The Reason for Being and the Three Employee Experience Environments
• Chapter 4: Reason for Being
• Statements from Leading Organizations
• The Three Employee Experience Environments
• Note
• Chapter 5: The Physical Environment
• Chooses to Bring in Friends or Visitors
• Offers Flexibility
• Organization's Values Are Reflected
• Leverage Multiple Workspace Options
• How Organizations Scored
• Notes
• Chapter 6: The Technological Environment
• Availability to Everyone
• Consumer Grade Technology
• Employee Needs versus Business Requirements
• How Organizations Scored
• Note
• Chapter 7: The Cultural Environment
• Company Is Viewed Positively
• Everyone Feels Valued
• Compensation and Benefits
• Having Employee's Voices Heard
• Employees Are Recognized for the Work That They Do
• Legitimate Sense of Purpose
• Employees Feel like They're Part of a Team
• Believes in Diversity and Inclusion
• Referrals Come from Employees
• Ability to Learn New Things and Given the Resources to Do So and Advance
• Treats Employees Fairly
• Executives and Managers Are Coaches and Mentors
• Dedicated to Employee Health and Wellness
• How Organizations Scored
• Notes
• Chapter 8: The Employee Experience Equation
• PART III: Why Invest in Employee Experience?
• Chapter 9: The Nine Types of Organizations
• inExperienced
• Emerging
• preExperiential
• Experiential
• Chapter 10: Employee Experience Distribution
• Chapter 11: The Business Value of Employee Experience
• Customer Service
• Innovation
• Employer Attractiveness
• Admiration and Respect
• Brand Value
• Other Lists
• Note
• Chapter 12: Business Metrics and Financial Performance
• Chapter 13: The Cost of Employee Experience
• Note
• PART IV: Building the experiential organization
• Chapter 14: System 1 versus System 2 Experiences
• Chapter 15: The Employee Experience Design Loop
• Respond
• Analyze
• Design
• Launch
• Participate
• Example: General Electric
• Example: Airbnb
• Note
• Chapter 16: The Starbucks Model of Transparency
• Note
• Chapter 17: The Employee Life Cycle
• Chapter 18: Moments That Matter or Moments of Impact
• Specific Moments That Matter
• Ongoing Moments That Matter
• Created Moments That Matter
• Moments That Matter at Cisco
• Chapter 19: Moments That Matter and Employee Experience
• Chapter 20: The Employee Experience Pyramid
• Chapter 21: What about the Actual Work?
• Chapter 22: Who Owns the Employee Experience?
• Initiated by the CEO and Executive Team
• Owned by the People Team
• Driven by Managers
• Championed by Everyone
• Chapter 23: A Lesson from Airbnb
• Chapter 24: The Role of Employees
• Chapter 25: Where to Start
• You Have to Care, Really Care
• Define a Reason for Being
• Build a People Analytics Function
• Build or Improve the Experience Team
• Deploy Feedback Tools/Mechanisms
• Implement Cool Spaces, ACE Technology, and CELEBRATED Culture
• Example: Adobe
• Identify and Create Moments That Matter (or Moments of Impact)
• Think of Your Organization like a Lab Instead of a Factory
• Notes
• Chapter 26: Focus on What Makes Your Company Unique
• Notes
• Chapter 27: Size, Industry, and Location Don't Matter
• Always Improve
• Think like a Laboratory
• Move Beyond Checklists
• Put People at the Center and Know Them
• Design with, Not For
• Care
• Focus on What Makes You Unique
• Chapter 28: A Futurist's Perspective
• Appendix
• Index
• End User License Agreement

W tej ofercie kupujesz kod dostępowy umożliwiający dostęp do wskazanej treści. Kod umożliwia dostęp do treści za pomocą przeglądarki WWW, dedykowanej aplikacji iOS (Apple) ze sklepu App Store lub dedykowanej aplikacji Android ze sklepu Play. Kod oraz instrukcje otrzymasz pocztą elektroniczną niezwłocznie po zaksięgowaniu płatności. Brak możliwości pobrania pliku.

Na podstawie art. 38 pkt 13 Ustawy z dnia 30 maja 2014 roku o prawach konsumenta realizując kod dostępowy rezygnujesz z prawa do odstąpienia od umowy zawartej na odległość.

Typ licencji: licencja wieczysta.

BRAK MOŻLIWOŚCI POBRANIA PLIKU.

NIE PRZESYŁAMY PLIKÓW E-MAILEM.